Commercial Sciences Institute™
Website & Engagement Terms
Commercial Sciences Institute™ is currently operated by Willis Ogalo trading as Commercial Sciences Institute™ ("CSI", "we", "us" or "our"). These terms apply to the use of this website and to Route Economics™ engagements and related case services.
Nature of the service
Route Economics™ is a commercial management decision-support service. It evaluates what the available route-level economic evidence supports in relation to a defined management decision.
Each Route Economics™ engagement is defined against an agreed organisational decision scope. The scope may address one commercial route, a bounded route cluster, a territory or a wider route-to-market decision. The applicable output, evidence requirements, professional fee and fulfilment terms are confirmed before commencement.
Customer responsibility for information supplied
The quality of the analysis depends on the completeness, reliability and accuracy of the information, assumptions and evidence supplied by the customer. The customer is responsible for providing information that is accurate to the best of their knowledge and for identifying known estimates, unknowns, missing information or material uncertainties.
If CSI determines that the available evidence is insufficient for a responsible analysis, CSI may request additional information. In some cases, the appropriate outcome may be to measure or validate further before a stronger route decision can be supported.
No guarantee of commercial outcome
Route Economics™ does not guarantee revenue, profit, savings, growth, investment return or any other commercial outcome. The service is designed to improve management decision support, not to remove commercial uncertainty.
Route Economics™ does not replace statutory audit, accounting, tax, legal, investment or other regulated professional advice.
Management responsibility
Management remains responsible for all decisions and actions taken in relation to a route, territory or commercial operation. Customers should consider relevant constraints, risks and information that may fall outside the scope of the Route Economics™ analysis.
Payment and commencement of analysis
Where payment is required through the website, it may be processed through Paystack. A Route Economics™ case becomes eligible for fulfilment after the engagement scope and commercial terms have been confirmed and any required payment has been successfully verified against the correct case.
The target turnaround is within 2 business days after CSI has received sufficient route information to perform the analysis. Payment alone does not start the turnaround period where required route information is incomplete or insufficient.
Fulfilment
The commissioned service is the analysis defined in the confirmed engagement scope. It does not include unlimited consulting, unrestricted access to CSI analytical tools, or delivery of the internal Route Economics™ Engine unless expressly agreed in writing.
CSI may contact the customer where clarification or additional evidence is required before completing the Decision Brief.
Refund where CSI cannot perform the commissioned analysis
If CSI is unable to perform the commissioned Route Economics™ analysis because of a failure attributable to CSI, the customer may request a refund of the amount paid for the affected scope.
Insufficient customer evidence does not automatically create a refund entitlement. Where evidence is incomplete, CSI will first seek clarification or additional information where reasonably possible. A measure-or-validate-first outcome may itself be a legitimate analytical conclusion where the available evidence does not support a stronger decision.
Intellectual property
CSI retains ownership of the Route Economics™ methodology, analytical frameworks, Engine, formulas, templates, assessment logic and associated intellectual property.
Commissioning a Route Economics™ analysis gives the customer the right to use the resulting agreed outputs for their own management and organisational purposes. It does not transfer ownership of the underlying Route Economics™ methodology or internal analytical system.
Customers must not reproduce, extract, reverse engineer, resell, sublicense or redistribute CSI's underlying methodology, Engine, formulas or internal analytical materials as a competing or derivative commercial product.
Research participation
Commissioning or using Route Economics™ does not automatically constitute consent to participate in CSI research. Where research participation is offered, it is presented separately and remains optional.
Payment for or use of the service does not, by itself, authorise CSI to publicly identify a customer, organisation or route as a research participant or case study.
Privacy
Information provided in connection with a Route Economics™ case is handled as described in the CSI Privacy Notice.
Support
Questions about a Route Economics™ case or these terms may be sent to support@commercialsciencesinstitute.com.